Delivering a first-class customer experience is the driving force behind the Pollards brands. We work hard to get it right the first time, every time. Occasionally things will not go as planned, in this instance please notify us within the time scale as indicated and referenced in our Terms of Sale.
On the rare occasions where a problem does occur we will ensure:
Appropriate action is taken to contain the issue/problem
An Improvement Log will be raised immediately upon notification for investigation and we aim to respond to a:
Complaint – Within 2 working days.
External Supplier – When an investigation requires an external supplier’s investigation e.g. outworker errors, paper complaints, investigation can take much longer. Immediate action to notify the External Supplier of the for them to carry out an investigation. We will request a timescale for this report and reply back within 1 working day, and return the entire Investigation results as soon as possible (updating AM/SR on a weekly basis).
Data Protection Act & GDPR
- Where this in relation to data We comply strictly with the Data Protection Act and would like to reassure you that all business, personal details and data and relevant information will remain secure.
- GDPR Complaint/ Report Must be reviewed and signed by the Data Protection Officer in all instances
- All findings will result in the appropriate corrective action being implemented
- All corrective action will form part of our monthly reporting in accordance with our ISO90011:2015 certification
